Privacy Policy
Last updated: 11/09/2025
Once Upon A Photo LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website Onceuponaphoto.vip (“Website”) or use our photo booth, event décor, or related services (“Services”).
1. Information We Collect
When you visit our Website, request a quote, or book our Services, we may collect the following information:
Contact Information: Your name, phone number, email address, and event details.
Event & Service Details: Venue location, date, event type, and preferences that help us tailor your experience.
Payment Information: If applicable, details required to process deposits or payments (handled securely via trusted third-party processors).
Automatically Collected Information: IP address, browser type, device information, and pages visited (through cookies or similar tracking tools).
2. How We Use Your Information
We use the information we collect to:
Communicate with you about bookings, quotes, or event inquiries.
Provide the Services you request and ensure event-day coordination.
Improve our Website functionality and visitor experience.
Send occasional updates about packages, promotions, or special events (you can opt out anytime).
Maintain legal compliance and protect against misuse or fraud.
3. Sharing of Information
We do not sell or rent your personal information.
We may share it only in limited cases, such as:
With Service Providers: Vendors or team members who assist in providing your booked Services (e.g., event assistants, photographers, or payment processors).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For Legal Reasons: If required by law, regulation, subpoena, or to protect our legal rights and business integrity.
With Your Consent: When you explicitly request or authorize us to share your information with a venue, vendor, or event planner.
4. Cookies & Tracking
Our Website uses cookies and similar technologies to improve site performance and personalize your experience.
Cookies may help us remember your preferences or analyze how visitors use our pages.
You can manage or disable cookies in your browser settings, but doing so may affect certain website features such as quote or booking forms.
For more details, see our Cookies Policy.
5. Marketing Communications
If you provide your contact information, we may reach out via email, text, or call regarding promotions, seasonal offers, or event updates.
You can opt out of marketing communications at any time by clicking “unsubscribe” in an email or replying STOP to a text message.
Message and data rates may apply.
5A. SMS Text Messaging Program
SMS Opt-In and Consent
Once Upon A Photo LLC offers an optional SMS text messaging program to keep you informed about your event bookings and special offers. By providing your mobile phone number and checking the SMS consent box on our booking forms, you expressly consent to receive text messages from us at the number provided.
What Information We Collect for SMS
When you opt in to our SMS program, we collect and store:
- Your mobile phone number
- Your name (for personalization)
- Your consent timestamp and method (website form, verbal consent, etc.)
- Your opt-in source (which form or page you used)
- Message delivery status and engagement data
How We Use Your Mobile Information
We use your mobile phone number exclusively to send you:
- Booking confirmations and event details
- Appointment reminders (typically 24-48 hours before your event)
- Event-related updates or changes
- Post-event follow-up messages
- Promotional offers and seasonal specials (if you've opted in)
Message Frequency
You can expect to receive approximately 2-4 messages per booked event, plus up to 2 promotional messages per month if you've opted in to marketing communications. Message frequency may vary based on your booking activity and promotional campaigns.
SMS Opt-In Details
You provide consent to receive SMS messages by:
- Checking the SMS consent checkbox on our website booking form at https://info.onceuponaphoto.vip/widget/form/ArtL9OB79YO7TtJhs0Jd?notrack=true
- Verbally providing consent when booking by phone
- Texting a keyword to our business number when prompted
The opt-in process clearly displays:
- The types of messages you'll receive
- Expected message frequency
- That message and data rates may apply
- Instructions for opting out (STOP ) and getting help (HELP)
Opt-Out Process
You can opt out of SMS messages at any time by:
- Replying STOP to any text message from us
- Contacting us at [email protected]
- Calling us to request removal from the SMS list
After you opt out, you will receive one final confirmation message, and then no further SMS messages will be sent unless you opt in again.
Standard Messaging Rates
Message and data rates may apply based on your mobile carrier's plan. We do not charge for SMS messages, but your carrier may charge you for receiving text messages. Please check with your mobile service provider for details about your messaging plan.
Mobile Information Sharing
We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. We may share your number only with:
- Our SMS platform provider (for message delivery)
- Event staff who need to contact you about your booking
- As required by law or legal process
Your mobile number is treated with the same privacy protections as all other personal information described in this Privacy Policy.
SMS Program Support
For help with our SMS program, you can:
- Reply HELP to any text message from us
- Email us at [email protected]
- Call us at the number listed on our website
Carrier Disclaimer
Our SMS program is available on major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. We are not responsible for delayed or undelivered messages due to carrier issues, network outages, or device compatibility problems.
For complete terms governing our SMS program, please see our [Terms of Service](https://onceuponaphoto.vip/terms-conditions ).
6. Data Security & Retention
We take reasonable administrative and technical precautions to protect your personal data against unauthorized access, loss, or misuse.
While no online system is completely secure, we use encryption and reputable hosting services to safeguard data.
We retain your information only as long as necessary to fulfill your event, business, or legal obligations.
7. Your Rights & Choices
You may:
Access or Update: Request a copy of the personal information we hold or ask for corrections.
Delete: Request deletion of your personal information, subject to any legal or contractual obligations.
Opt Out: Stop receiving marketing messages at any time.
To make any of these requests, contact us using the details below.
8. Alignment With Terms & Conditions
This Privacy Policy should be read alongside our Terms & Conditions and Cookies Policy to understand how we operate and protect your information across all Services.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Once Upon A Photo LLC
📍 238 White Horse Ave
📧 [email protected]
🌐 Onceuponaphoto.vip